Shipping policy

Last Updated: November 3, 2026

Thank you for shopping at NOOKBRICKS.

We are committed to providing transparent shipping options, clear shipping fees, and reliable delivery services to customers in the United States.

This Shipping Policy explains our shipping origin, order processing procedures, available shipping methods, shipping rates, estimated delivery times, customs arrangements, and tracking services.

This policy currently applies to orders shipped to the United States.

1. Shipping Origin & Fulfillment Address

NOOKBRICKS Studio Limited is a company registered in Hong Kong.

Our products are prepared, processed, and shipped from our designated fulfillment warehouse in Dongguan, Guangdong Province, China.

Our Fulfillment Warehouse Address:

NookBricks Fulfillment Warehouse

Room 601, Building 1, Jirui Technology Industrial Park, No. 92 Qiaotou Dongxin Road, Qiaotou Town, Dongguan, Guangdong, China.

Please note that our Hong Kong registered business address and our mainland China fulfillment warehouse serve different purposes.

Orders are processed and dispatched from our designated fulfillment warehouse in China.

2. Order Processing Time

Our standard order processing time is typically 3–5 business days.

During peak seasons or periods of high order volume, processing may take 7–10 business days.

Processing time includes:

Product preparation
Order verification
Quality inspection
Packaging and shipment preparation

Processing time is separate from shipping transit time.

Most orders are dispatched within the stated processing period, subject to product availability and special fulfillment requirements.

Orders are generally not dispatched on weekends or public holidays.

3. U.S. Shipping Methods & Rates

We currently offer two shipping options for eligible orders delivered within the United States: Air Shipping and Sea Shipping.

Available shipping methods depend on the actual package weight, product dimensions, and transportation requirements.

Shipping fees are calculated according to the actual package weight. We do not use volumetric weight as the basis for the shipping rates listed below.

3.1 Air Shipping

Air Shipping is available for eligible packages weighing up to 15 kg.

Our current U.S. Air Shipping rates are:

Actual Package Weight	Shipping Fee
0–1 kg	$5.00 USD
Over 1 kg–2 kg	$10.00 USD
Over 2 kg–3 kg	$30.00 USD
Over 3 kg–4 kg	$50.00 USD
Over 4 kg–6 kg	$70.00 USD
Over 6 kg–8 kg	$90.00 USD
Over 8 kg–10 kg	$120.00 USD
Over 10 kg–15 kg	$150.00 USD

Estimated Transit Time: 10–20 business days after dispatch.

3.2 Sea Shipping

Sea Shipping is available for eligible packages weighing between 2 kg and 50 kg.

Actual Package Weight	Shipping Fee
2–50 kg	FREE

Estimated Transit Time: 30–50 business days after dispatch.

Sea Shipping is a free shipping option for eligible packages within the specified weight range.

3.3 How Customers Choose Their Shipping Method

For eligible orders, customers can select their preferred shipping method from the available options displayed at checkout.

For orders weighing between 2 kg and 15 kg, both Air Shipping and Sea Shipping may be available.

For example, an eligible 2 kg package may qualify for:

Air Shipping: $10.00 USD
Sea Shipping: FREE

Customers can choose the option that best suits their budget and delivery preferences.

For packages weighing over 15 kg and up to 50 kg, Sea Shipping is the available standard shipping option, subject to package eligibility.

The applicable shipping methods, fees, and estimated transit times will be displayed at checkout before payment.

4. Large, Oversized & Special Shipping Orders

Certain large, oversized, or heavy products may only be eligible for Sea Shipping due to package dimensions, weight restrictions, or transportation requirements.

If a product requires Sea Shipping, we will indicate this restriction on the relevant product page or communicate it to customers before dispatch.

If a special shipping arrangement becomes necessary after an order has been placed and was not previously disclosed, our customer support team will contact the customer by email before dispatch.

Customers will be informed of the applicable shipping method and estimated delivery time.

If the customer does not agree to a material change in the confirmed shipping arrangement, the order will be handled in accordance with our applicable cancellation and refund policy.

For packages exceeding 50 kg or requiring special transportation arrangements, please contact us at support@nookbrick.com before placing an order.

5. Import Duties, Customs & Taxes

5.1 Import Duties and Customs Charges

For orders shipped to the United States, NOOKBRICKS arranges and pays all applicable import duties and customs clearance charges through its designated shipping and logistics providers.

Customers will not be required to pay additional import duties or customs clearance fees upon delivery for orders covered by these shipping arrangements.

5.2 Sales Taxes

Any sales taxes that NOOKBRICKS is legally required to collect will be calculated and displayed at checkout before payment.

Applicable tax requirements may vary depending on the customer's delivery location and relevant laws.

5.3 Transparent Final Payment

All applicable product prices, shipping charges, and taxes collected by NOOKBRICKS will be displayed at checkout before payment.

For eligible U.S. shipments covered by our designated shipping arrangements, no additional import duties or customs clearance fees will be collected from customers upon delivery.

We do not impose undisclosed shipping or customs charges after an order has been completed.

6. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number and tracking information.

Tracking information may take approximately 24–48 hours to become available after shipment.

Shipments using trackable shipping services will have tracking information available.

You can track your package through the tracking link provided in your Shipment Confirmation email.

If you do not receive a shipping confirmation email or your tracking information is unavailable after 48 hours, please check your spam or junk folder or contact our customer support team.

7. Shipping Information Verification

Please ensure that your shipping address and contact information are accurate when placing your order.

Before completing your purchase, carefully check:

Recipient's full name
Street address and apartment or unit number
City and state
ZIP code
Contact telephone number
Email address

Incorrect or incomplete shipping information may result in delivery delays or failed delivery attempts.

If we identify an address issue, our customer support team may contact you to verify or correct the information before dispatch.

Customers are responsible for providing accurate delivery information at checkout.

8. PO Boxes & Military Addresses

Some of our international shipping services cannot deliver to PO Boxes or military addresses, including APO, FPO, and DPO addresses.

If the selected shipping service cannot deliver to the address provided, our customer support team will contact you to request an alternative physical residential or commercial address.

If delivery cannot be arranged, the order will be handled according to our applicable cancellation and refund policy.

9. Split Shipments & Missing Items

In some cases, items within the same order may be shipped separately due to product availability, packaging requirements, or fulfillment arrangements.

When an order is dispatched in multiple packages, separate tracking numbers may be provided where available.

Any additional shipping costs arising from split shipments arranged by NOOKBRICKS will not be charged to customers without prior disclosure and agreement.

If you believe an item is missing from your delivery, please check your shipment confirmation emails and tracking information first.

If the issue remains unresolved, contact our customer support team with your order number and details of the missing item.

10. Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact our customer support team at support@nookbrick.com.

To help us investigate and resolve the issue, please provide:

Your order number
A description of the issue
Clear photographs of the affected product
Photographs of the outer packaging, where relevant

Our team will review the information and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

11. Delivery Delays & Undelivered Packages

Delivery estimates are not guaranteed delivery dates.

Delays may occur due to:

Customs inspections and clearance procedures
Transportation or carrier disruptions
Weather conditions
Peak-season shipping volumes
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your tracking information shows an unusual delay or your package appears to be undelivered, please contact our customer support team.

We will work with the relevant shipping provider to investigate the shipment and assist with the next steps.

12. Returns & Return Address

Our fulfillment warehouse in Dongguan, Guangdong Province, China, also serves as our designated return facility.

Customers who wish to return an item must contact our customer support team at support@nookbrick.com before sending the package.

Please obtain return authorization and shipping instructions before arranging the return shipment.

Our customer support team will provide the applicable return instructions and confirm the return address.

For return eligibility, return shipping costs, refund conditions, and processing times, please refer to our Return and Refund Policy.

13. Contact Information

If you have questions about shipping methods, delivery estimates, tracking information, or an existing order, please contact us:

Brand Name: NOOKBRICKS

Legal Company Name: NOOKBRICKS Studio Limited

Company Registration Number: 80714851

Registered Business Address:

ROOM C20, FACTORY 1, 4/F, SING WIN FACTORY BUILDING, NOS.15-17, SHING YIP STREET, KWUN TONG, HONG KONG

Fulfillment & Return Warehouse: