FAQ

Add your chosen products to the cart and proceed to checkout. Enter your shipping details, select an available payment method, and review your order before confirming. Check your email for your order confirmation.

The payment methods available for your order are displayed at checkout. Availability may vary by country, currency, and device.

Please email support@nookbrick.com as soon as possible with your order reference and requested changes. We will check whether a change is still possible. Changes are not guaranteed once preparation or shipping has begun.

After shipment, we send a shipping confirmation email with tracking information. Tracking updates may take time to appear. Check your spam or junk folder if you cannot find the email, or contact us for assistance.

Enter your delivery address at checkout to view the shipping options available for your order. Please see our Shipping Policy for destination information and address restrictions, including PO Boxes and military addresses. If no shipping option appears, contact us before ordering.

Total delivery time includes order processing and shipping. Our Shipping Policy lists typical processing times of 3–5 business days, or 7–10 business days during peak seasons. The listed air shipping estimate is 7–20 calendar days and sea shipping estimate is 30–45 calendar days. Estimates vary by destination and shipping method and are not guaranteed. See our Shipping Policy for details.

Our Shipping Policy lists free air shipping for eligible orders weighing up to 1 kg and free sea shipping for eligible orders weighing 2–30 kg. Available methods and any shipping charges are shown at checkout. For weights or destinations not covered by the listed ranges, please contact us before ordering.

Please refer to the duties and taxes section of our Shipping Policy for our published pricing and shipping arrangements. Contact us before ordering if you need clarification for your destination.

Check the compatibility information, dimensions, and description on the individual product page before purchasing. If you are unsure, email us with your LEGO set reference and the display product you are considering.

Check the product page for current availability. If an item is unavailable, contact us about restocking. Restock dates are not guaranteed unless specifically confirmed.

Our listed displays follow the sizes specified on their product pages. Please contact us before ordering if you need a size or specification that is not listed.

Materials and specifications vary by product. Please refer to the individual product description, or contact us if you need more information before purchasing.

Please contact support@nookbrick.com promptly with your order details and photos of the product and packaging. Our Refund Policy explains reporting guidance and the available resolution process. Please do not send anything back before receiving return instructions.

Please read our Refund Policy for the return period, eligibility, regional provisions, and shipping cost arrangements that apply to your purchase. Contact us to request a return and obtain instructions before sending the item back.

Refund processing and bank posting times are separate. Please see the refund timing section of our Refund Policy for the applicable process and timeframes. Contact us if an approved refund has not arrived within the stated period.

Use the account option on our website and follow the sign-in instructions. If you have trouble accessing an order or account, contact us using the email address associated with your purchase.

Our Privacy Policy explains how personal information is collected, used, and disclosed, including the roles of service providers and marketing partners. Please refer to that policy for details and your available privacy choices.

Email support@nookbrick.com with details of your enquiry. Partnership approval and any offers are subject to the applicable program terms and are not guaranteed.

We may offer seasonal promotions. Check our website and promotional emails for current offers, eligible products, dates, and conditions. Offers may vary by campaign.

Combination eligibility depends on the specific offers. Some rewards may be combined with eligible order discounts when both offers allow it. Please check each offer's terms and confirm the discounts applied at checkout.

Email support@nookbrick.com or use our contact page. We typically reply within 24–48 hours, Monday to Friday, Hong Kong Time, excluding public holidays.