Privacy policy

Last Updated: November 3, 2026

1. Introduction

NOOKBRICKS Studio Limited ("NOOKBRICKS," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://nookbrick.com/, browse our products, place an order, or contact our customer support team.

NOOKBRICKS is an independent business registered in Hong Kong. Our online store is hosted by Shopify.

This Privacy Policy applies to our website and services offered to customers in the United States.

Where applicable law requires consent for specific data processing activities, we will request that consent separately.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

2.1 Information You Provide

We may collect:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Order information, including purchased products, order history, transaction details, returns, and refunds.
Account information, including login details and account preferences, where applicable.
Customer support information, including messages, inquiries, photographs, and videos you voluntarily provide.
Marketing preferences, including email and SMS subscription choices.

2.2 Payment Information

Payments are processed through Shopify and/or the payment service providers available at checkout.

We may receive payment-related information such as payment status, transaction references, payment method type, and billing information.

Full payment card details are generally processed by the relevant payment provider and are not stored directly by NOOKBRICKS.

2.3 Automatically Collected Information

When you visit our website, we and our service providers may automatically collect:

IP address and approximate location information.
Browser type and device information.
Operating system.
Website pages and products viewed.
Referring websites and links.
Browsing and shopping cart activity.
Date, time, and duration of website visits.
Cookie identifiers and advertising identifiers.

We use cookies, pixels, tags, and similar technologies to support website functionality, analyze website performance, and measure advertising effectiveness.

3. How We Use Your Personal Information

We use personal information for the following purposes:

3.1 Order Processing and Fulfillment

Process and confirm customer orders.
Process payments and prevent fraudulent transactions.
Prepare, package, and ship purchased products.
Send order confirmations and shipping notifications.
Manage returns, refunds, and customer inquiries.

3.2 Customer Support

Respond to questions and complaints.
Investigate damaged, defective, missing, or incorrect orders.
Provide after-sales assistance.

3.3 Website Improvement

Operate and maintain our online store.
Improve website functionality and customer experience.
Analyze website traffic and product performance.
Identify technical issues and prevent unauthorized activity.

3.4 Analytics and Advertising

We use analytics and advertising technologies to understand how visitors interact with our website and to measure and improve our marketing activities.

Google Analytics 4 (GA4)

We use Google Analytics 4 to understand website traffic, visitor behavior, product interactions, and website performance.

Google Ads

We use Google Ads tracking technologies to measure advertising performance, track conversions, and improve our advertising campaigns. Depending on applicable settings and privacy choices, information about website visits, product interactions, and purchase activity may be used for advertising measurement and remarketing.

Meta Pixel

We use Meta Pixel to measure advertising performance and understand interactions with our website for advertising activities on Facebook and Instagram.

Depending on the integration and applicable privacy settings, information about website visits, product views, shopping cart activity, purchases, and other website events may be transmitted to Meta.

These services may use cookies, pixels, tags, identifiers, and similar technologies.

Where required by applicable law, we will obtain consent before using non-essential tracking technologies or processing personal information for certain advertising purposes.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies for:

Essential Cookies: Shopping cart functionality, checkout, security, and necessary website features.
Analytics Cookies: Understanding website traffic and visitor interactions.
Advertising Cookies: Measuring advertising effectiveness and supporting advertising activities.
Preference Cookies: Remembering website settings and preferences.

You can manage available cookie preferences through the cookie banner or cookie preference settings displayed on our website.

You may also manage or block cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our services.

5.1 Shopify

Our online store is hosted by Shopify.

Shopify processes personal information relating to website visits, shopping activity, purchases, and customer interactions to provide and improve its services.

For more information, please review the Shopify Consumer Privacy Policy.

5.2 Payment Providers

We share relevant transaction and payment information with payment processors to authorize and process payments, prevent fraud, and complete purchases.

5.3 Shipping and Fulfillment Providers

We share necessary order and delivery information, including customer names, shipping addresses, telephone numbers, and order details, with shipping companies, logistics providers, customs brokers, and fulfillment partners.

5.4 Analytics and Advertising Partners

We may share certain information collected through cookies, pixels, and similar technologies with:

Google, including Google Analytics and Google Ads.
Meta Platforms, including Facebook and Instagram advertising services.
Shopify and its related analytics and advertising services.

Depending on the applicable services, settings, and privacy choices, information may include device identifiers, cookie identifiers, IP addresses, website activity, product interactions, and conversion events.

Certain disclosures for targeted advertising or cross-context behavioral advertising may be considered a sale or sharing of personal information under applicable U.S. state privacy laws, even when no money is exchanged.

You may exercise applicable opt-out rights through our Data Sharing Opt-Out page.

5.5 Other Service Providers

We may share information with service providers that help us operate our business, including website hosting providers, customer support services, email service providers, security providers, and technical service providers.

5.6 Legal and Business Purposes

We may disclose personal information when reasonably necessary to:

Comply with applicable laws, regulations, or legal processes.
Protect our rights, property, and safety.
Investigate fraud or security incidents.
Enforce our policies and agreements.
Complete a merger, restructuring, or transfer of business assets.

6. Shopify Network Intelligence

Our Shopify store currently has Shopify Network Intelligence enabled.

Shopify Network Intelligence allows Shopify to use customer information from our store together with information from customer interactions with other Shopify merchants and Shopify services to support Enhanced Services.

These services may help improve:

Store products and personalization.
Website and store performance.
Advertising targeting and marketing effectiveness.
Other Shopify services designed to help merchants operate their businesses.

This processing may involve information such as website activity, product views, shopping interactions, and purchase activity.

Shopify may process such information in different countries where Shopify and its service providers operate.

Other Shopify merchants do not have direct access to our individual customer records through Shopify Network Intelligence.

Where applicable, customers can exercise their privacy choices through our Data Sharing Opt-Out page and available cookie preference tools.

7. Sale, Sharing, and Targeted Advertising Opt-Out Rights

Depending on your state of residence and applicable privacy laws, you may have the right to opt out of:

The sale of personal information.
The sharing of personal information for cross-context behavioral advertising.
The processing of personal information for targeted advertising.

NOOKBRICKS provides a Data Sharing Opt-Out page through Shopify's customer privacy settings.

You can access this option through our Your Privacy Choices / Data Sharing Opt-Out page.

We also recognize applicable privacy preference signals, including Global Privacy Control (GPC), through Shopify's privacy settings where supported and applicable.

When a valid opt-out request or recognized privacy signal applies, we will take reasonable steps to honor the request in accordance with applicable law and our service providers' available privacy controls.

Opting out of targeted advertising does not necessarily stop all advertising. You may continue to receive general advertisements that are not based on your personal information for targeted advertising purposes.

8. U.S. State Privacy Rights

Depending on your state of residence and whether the relevant privacy law applies to our business, you may have certain rights regarding your personal information.

These rights may include:

Right to Know or Access: Request information about the personal information we collect, use, disclose, or process.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of personal information, subject to applicable legal exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
Right to Appeal: Appeal certain privacy decisions where provided by applicable law.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

The availability and scope of these rights depend on applicable state law, business thresholds, and relevant exceptions.

How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

Email: support@nookbrick.com

Please include sufficient information for us to understand and verify your request.

We may need to verify your identity before processing certain requests.

We will respond within the time required by applicable privacy laws.

If we deny a request in whole or in part, you may have the right to appeal our decision, depending on your state of residence.

To submit an appeal, contact us at support@nookbrick.com with the subject line:

Privacy Request Appeal

We will review your appeal and respond within the period required by applicable law.

9. Marketing Communications

We may send promotional emails or SMS messages about our products, new releases, special offers, and other marketing activities where permitted by law.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

If you receive marketing text messages, you may opt out by following the instructions provided in the message, such as replying STOP where supported.

Opting out of marketing communications will not prevent us from sending necessary transactional communications, including order confirmations, shipping updates, refund notifications, and customer service messages.

10. Children's Privacy

Our website and products are intended for a general audience of collectors and consumers and are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the legally required parental consent.

If we become aware that we have collected personal information from a child under 13 without the required parental consent, we will take reasonable steps to delete that information as required by applicable law.

If you believe a child has provided personal information to us, please contact support@nookbrick.com.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These safeguards may include secure website connections, access controls, and service provider security measures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and fulfilling customer orders.
Providing customer support and after-sales services.
Managing returns, refunds, and disputes.
Maintaining business, accounting, and tax records.
Preventing fraud and protecting website security.
Complying with applicable legal obligations.

The retention period may vary depending on the type of information, the purpose of processing, legal requirements, and the need to resolve disputes or enforce agreements.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

13. International Data Transfers

NOOKBRICKS Studio Limited is registered in Hong Kong, and our products are prepared and shipped from our fulfillment warehouse in Dongguan, Guangdong Province, China.

Our Shopify administration currently identifies the United States as the data storage hosting location.

However, personal information may also be accessed, transferred, stored, or processed in other countries, including Hong Kong, mainland China, and countries where Shopify, payment providers, analytics providers, advertising partners, and other service providers operate.

These transfers may be necessary to process orders, provide customer support, arrange shipping, operate our online store, and provide analytics and advertising services.

We take reasonable steps to ensure that personal information is handled in accordance with applicable data protection laws and relevant service provider agreements.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

These third parties operate independently and have their own privacy policies and practices.

NOOKBRICKS is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

We encourage customers to review third-party privacy policies before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website technology, service providers, legal requirements, or data processing practices.

Any changes will be published on this page together with the revised Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to our personal information processing practices.

We encourage customers to review this Privacy Policy periodically.